Yesterday, I got hired to deliver a keynote speech in Minneapolis, Minnesota. The close was incredibly smooth. Karen, my primary contact at the organization, seemed to recognize my name. She was almost instantly confident in my ability to engage an audience with entertaining and educational content. Best of all, Karen seemed to understand why I […]
In 2008, a man named Kevin Kelly posited that the goal of every business should be to create one thousand true fans. Tweet This The idea is that this number of hyper-dedicated customers will do wonders to sustain and propel your business. Raving fans will purchase every product and service you offer. They’ll be repeat customers […]
Gratitude is not so much about timing. It’s always a good time to say “thank you.” Tweet This Gratitude is such an important message for those we care about in business and in our personal lives. Here are a few reasons to say thank you: It’s the right thing to do The other person feels […]
Every business has a customer service problem.
I’ve yet to work with a client who didn’t need help improving their service model.
In many cases, the people providing the customer service are the last to become aware of the problem because they are used to the way things are. A good consultant can spot such problems almost immediately.
It’s cheaper to keep customers than to find new ones
So you need to hire a keynote speaker? Your conference, trade show or corporate events are big deals. So much time, energy, and money will be spent entertaining and educating your audience. And now, your reputation is staked on the success of the keynote speaker you select, wow. Hiring the right keynote speaker is challenging […]
I’ve had the pleasure of delivering leadership keynotes, seminars, and training sessions for almost 15 years.
It doesn’t matter which companies I speak to–health care, manufacturing, insurance providers …
Everyone knows that you must invest in your work team. It’s one of the best ways to achieve competitive advantage and something called leadership succession.
5 Cool Ideas for effective leadership
1. The team improves right after the leader does.
2. It’s true that if you train your employees, some will leave.