A lot is made about the difference between banks and credit unions. But these two institutions have a lot in common. All banks and credit unions need to have quality training, for example. Tweet This They also enjoy having strong keynote speakers at their annual events. As a speaker and trainer, I do a lot […]
Every business has a customer service problem.
I’ve yet to work with a client who didn’t need help improving their service model.
In many cases, the people providing the customer service are the last to become aware of the problem because they are used to the way things are. A good consultant can spot such problems almost immediately.
It’s cheaper to keep customers than to find new ones
Selling has always been closely associated to acting and it’s best to act like a consultant. Consultants get treated better than salespeople. Many salespeople are denied entry because they are in fact, solicitors. Consultants work more slowly than salespeople, so they usually enjoy better, deeper relationships. Finally, consultants get paid better, too. A salesperson’s paycheck […]
It’s true that in most cases, consultants make more money than salespeople. Here’s why: salespeople are trained to speak and consultants are trained to listen. The difference between selling and consulting Salespeople live for The Presentation. Sellers spend tons of energy preparing, staging, and delivering presentations to prospects and customers. Despite all these good intentions, the […]
Training events can be a lot of fun. A good event can motivate your team or train them on a particular initiative. But game-changing improvements cannot happen in one day. Tweet This Improving sales, for example, is an iterative process that must take place over time. The same is true for shaping great leadership teams. […]