Radio personality, Lisa Barry interviewed author, Michael Angelo Caruso on the subject of how communication affects emotions. This interview aired in January of 2018 on WEMU 89.1 during All Things Considered. Listen to the playback recording here. I’m on the interview circuit to promote a new book titled, Work Hacks, 300+ Cool Ideas to SPEED Success. […]
Confidence is influential When it comes to being influential, confidence plays a huge role. Not just because of how others feel about you, but because of how you feel about yourself. Tweet This Often, we judge people to be confident because of the way they speak. In our society, a person with a loud, deep voice […]
At its best, email is inexpensive and convenient. At its worst, email can be overwhelming and inefficient. Are you frustrated when people don’t reply to your emails? Does it take two or three or more rounds of email to communicate simple messages? Are people even opening your emails? This article shares effective strategies to keep […]
Most of you are probably familiar with the classic public speaking adage to “Know your audience.” This is great advice for salespeople, too. The idea, of course, is that when a speaker or salesperson is familiar with the person(s) on the other side of the table, the person speaking can address that person’s needs. That […]
Gratitude is not so much about timing. It’s always a good time to say “thank you.” Tweet This Gratitude is such an important message for those we care about in business and in our personal lives. Here are a few reasons to say thank you: It’s the right thing to do The other person feels […]
Every business has a customer service problem.
I’ve yet to work with a client who didn’t need help improving their service model.
In many cases, the people providing the customer service are the last to become aware of the problem because they are used to the way things are. A good consultant can spot such problems almost immediately.
It’s cheaper to keep customers than to find new ones
All companies need to stay fresh The devil is in the details The above phrase is widely attributed to German-born architect, Ludwig Mies van der Rohe (1886–1969). It’s an odd phrase, in any case. Really, the angel is in the details, right? Details are what make most things great. Consider the art of communication. […]
Summertime means barbecues, swimming, and fishing. I spent some time on a lake recently and it occurs to me that fishing is a lot like selling. Each is a two-step process involving attraction and then some form of completion. Tweet This Fishing has evolved quite a bit through the years thanks to technology and better […]
It’s a pretty well-known fact that people don’t read books as much as they used to. As an author—and someone who reads a lot of books every year—I’ve been quite interested in this societal shift. The bigger question is this: Could we be reading fewer books, but learning more? Certainly we’re learning in new ways that […]
All companies need to stay fresh. Every organization wants its brand wants to be viable. Being viable requires a strong value proposition, good quality products and services, and clever marketing. Staying viable also requires a crystal ball. It’s impossible to predict the future regarding the competition, technology, internal surprises, and just plain bad luck. Don’t […]