Many salespeople and business owners struggle with getting referrals. I once had a dentist who was having trouble growing his practice. He never seemed to have many patients. I asked him why he had never asked me for referrals. I’ll never forget his answer. He said, “I don’t want to seem needy.” Salespeople miss huge opportunities […]
Every business has a customer service problem.
I’ve yet to work with a client who didn’t need help improving their service model.
In many cases, the people providing the customer service are the last to become aware of the problem because they are used to the way things are. A good consultant can spot such problems almost immediately.
It’s cheaper to keep customers than to find new ones
Has it already been ten years since the September 11 attacks on America?
The media is all over the story, often using the word “anniversary,” to describe the significance of the ten-year mark.
Anniversaries usually connote a celebration, which certainly seems inappropriate. I don’t know what word to suggest instead; there has never been an event like the terrorist attacks that sunny, autumn morning.
It was an event so significant that it is now remembered through its own dramatic grammar symbol. A cross between grammar and dramatic, you might say it’s “grammatic.” Journalists refer to the day as “9/11.”
It’s a pretty well-known fact that people don’t read books as much as they used to. As an author—and someone who reads a lot of books every year—I’ve been quite interested in this societal shift. The bigger question is this: Could we be reading fewer books, but learning more? Certainly we’re learning in new ways that […]