Americans live in interesting times. The most evolved society in history has overall, made an extra effort to be more patient, more tolerant, and to withhold judgment. Wait, what? Withhold judgment? We’re taught in schools and church not to judge others. Almost every day I hear someone use the phrase, “I’m not judging here” or […]
Everyone goes fast. Make it your business to stop fast. Tweet This There’s big business in being different than others. Today’s lesson in stopping is presented by Houston Rockets guard, James Harden. The NBA star has just been given the biggest contract in NBA history. The Rockets have agreed to pay Harden $170 million over […]
I often joke during performances that “almost everyone has a dad.” Whether you have a good relationship with dear ol’ dad is another issue. Family members can really put your communication skills to the test. Something about long-standing relationships often has us reading old scripts. The result? Even a simple family dinner can be very […]
Most of you are probably familiar with the classic public speaking adage to “Know your audience.” This is great advice for salespeople, too. The idea, of course, is that when a speaker or salesperson is familiar with the person(s) on the other side of the table, the person speaking can address that person’s needs. That […]
No matter how you earn a living, you are in the selling business. In fact, your ability to persuade is central to your success.
That’s why you must know how to deal with objections.
I was fortunate to read some really good books early in life. These classics have become a part of me because their themes resonate so deeply in my life. Popular literature is like that for a lot of us, I suppose. A book becomes a classic because it attracts attention from a multitude of […]
Mentors can make your life a lot easier. Mentors and teachers have traveled a little further down life’s road. They can tell you what to expect, give you ideas, and introduce you to other people who can help you. Here are 5 Cool Ideas for finding a mentor. 1. People will help if you […]
TED is more than an amazing website. It’s also a platform for sharing ideas. And TED is a culture. TED speakers have become rock stars, mostly for their ability to convey their passion and ideas in about 18 minutes. The most popular TED talk of all time is by Sir Ken Robinson (left). He used […]
Sales are the lifeblood of every organization, right?
Even non-profit businesses and Rotary clubs must generate revenue in order to survive.
And yet, it seems to be getting harder and harder to sell. The government instituted a “Do Not Call” list in 2008. Savvy prospects are often one step ahead of the salesperson. Sales expert Jeffrey Gitomer is right when he says, “People don’t like to be sold to.”
Training events can be a lot of fun, but consulting gets the job done. A good event can motivate your team or train them on a particular initiative. But game-changing improvements cannot happen in one day. Improving sales, for example, is an iterative process that must take place over time. The same is true for […]
Have you ever noticed that when a photographer says, “Smile!” that people in the photograph look a little fake?
Smiling, although natural, can be complicated. That’s probably why we don’t do it more often, even when we’re being photographed.
But there are other reasons people don’t smile. The list is extensive and includes, insecurity, lack of self-awareness, discomfort, low self-esteem, fatigue, and unhappiness.
Once in a while, I’ll accidentally catch a glimpse of my resting face when I use the reverse lens on my cell phone to do a selfie. Us self-promoters do a lot of selfies.
There are over 500,000 words in the English language, but some words are more important than others.
Language can motivate, inspire, and also depress, so the power of words cannot be underestimated.
As the author of many books on communication and a veteran public speaker, I’ve identified what I think are the most important fifteen words you can ever use with another person.
And since words are usually used in phrases or sentences, I’ll give you the five most powerful words, then the four most powerful, followed by the three most powerful, the two most powerful words, and finally the single most important word you can ever use with another person.