A lot is made about the difference between banks and credit unions. But these two institutions have a lot in common. All banks and credit unions need to have quality training, for example. Tweet This They also enjoy having strong keynote speakers at their annual events. As a speaker and trainer, I do a lot […]
As the signature story goes, a Zappos.com call center employee received a call from a customer at 3 am one morning. The Zappos customer may have been slightly inebriated. He was frustrated that he couldn’t find an open pizza store. Instead of gently turning the customer away, the employee found an open pizzeria and arranged a […]
Everyone goes fast. Make it your business to stop fast. Tweet This There’s big business in being different than others. Today’s lesson in stopping is presented by Houston Rockets guard, James Harden. The NBA star has just been given the biggest contract in NBA history. The Rockets have agreed to pay Harden $170 million over […]
I write articles so you don’t have to. Tweet this
Everyone that sells a product or service knows that it’s a good idea to post article content to promote your brand and drive traffic.
But who has time to write?
The problem is even more complicated for people who aren’t writers.
So, here’s an easy solution– publish other people’s content. And you can easily do it with their permission!
How to use other people’s articles
There’s a lot going on in The Perfect Sales Call (PSC). This important interaction involves dozens of power phrases that must be properly tested and delicately timed. Verbal cues must be matched by corresponding non-verbal cues, depending on whether the interaction is a phone call or a physical meeting. Of course, tone delivery, and timbre […]
Most of you are probably familiar with the classic public speaking adage to “Know your audience.” This is great advice for salespeople, too. The idea, of course, is that when a speaker or salesperson is familiar with the person(s) on the other side of the table, the person speaking can address that person’s needs. That […]
Everyone likes to make a good connection. I had the great pleasure of speaking in Great Britain a few weeks back. We were in Manchester, England to be precise. The video turned out pretty good, so I’m sharing it here. The talk was delivered at the RIBI Convention. RIBI stands for Rotary International in Great […]
No matter how you earn a living, you are in the selling business. In fact, your ability to persuade is central to your success.
That’s why you must know how to deal with objections.
Strong selling is the life blood of every thriving organization. Yet, surprisingly few salespeople treat their vocation as a trade-craft. Effective salespeople maintain contact with their sales network. Successful salespeople view rejection as temporary. They constantly work to uncover and deal with objections. Here are 5 Cool Ideas for stronger sales. 1. Network “five deep.” […]
They don’t teach it at colleges or universities. They don’t teach it at most companies. Few businesses purposely teach it. Most people learn to be professional by trial-and-error. Tweet This Here are some tips for being professional. The late, Joe Gilliam, one of my early mentors, said that “professionals constantly need to take in good information.” […]
I’m speaking in Jamaica and brought some reading material on the trip.
My September/October issue of AAA Living magazine features an interesting article on the dangers of “deering while driving.” It got me thinking about how humans handle problems.
Apparently, there are 1.5 million car-deer collisions annually. The magazine states that the crashes kill some 150 people. These accidents aren’t healthy for the deer, either, as hardly any of them are wearing safety belts.
Here’s a surprising driving tip
The article lists three ways to avoid an unwanted wildlife encounter:
1) Stay alert. Deer are the most active at dawn and dusk.
2) Deer travel in herds. If you see one animal, there are probably many more nearby.
The third piece of advice is rather surprising:
3) Don’t veer for deer. Experts say that swerving is much more dangerous than hitting the animal. Veering could easily introduce oncoming traffic or an unforgiving bridge abutment into the equation.
TED is more than an amazing website. It’s also a platform for sharing ideas. And TED is a culture. TED speakers have become rock stars, mostly for their ability to convey their passion and ideas in about 18 minutes. The most popular TED talk of all time is by Sir Ken Robinson (left). He used […]