Customer service is the easiest and least expensive way to keep your business profitable. Did you know that it costs five times as much to attract a new customer, than to keep an existing one? Tweet This The first rule of any business should be to retain customers and thereby avoid customer acquisition costs. Yet, […]
Note: Join author and speaker, Michael Angelo Caruso, for a live program, Remarkable Customer Service on November 2 in Madison Heights, Michigan. Attendees will receive a free, signed copy of Michael’s newest book, Work Hacks: 300+ Cool Ideas for Speeding Career Success. Mr. Caruso will be discussing Disney and other examples of fantastic customer service. […]
Everyone goes fast. Make it your business to stop fast. Tweet This There’s big business in being different than others. Today’s lesson in stopping is presented by Houston Rockets guard, James Harden. The NBA star has just been given the biggest contract in NBA history. The Rockets have agreed to pay Harden $170 million over […]
Everyone likes to make a good connection. I had the great pleasure of speaking in Great Britain a few weeks back. We were in Manchester, England to be precise. The video turned out pretty good, so I’m sharing it here. The talk was delivered at the RIBI Convention. RIBI stands for Rotary International in Great […]
Gratitude is not so much about timing. It’s always a good time to say “thank you.” Tweet This Gratitude is such an important message for those we care about in business and in our personal lives. Here are a few reasons to say thank you: It’s the right thing to do The other person feels […]
Every business has a customer service problem.
I’ve yet to work with a client who didn’t need help improving their service model.
In many cases, the people providing the customer service are the last to become aware of the problem because they are used to the way things are. A good consultant can spot such problems almost immediately.
It’s cheaper to keep customers than to find new ones
I’m speaking in Jamaica and brought some reading material on the trip.
My September/October issue of AAA Living magazine features an interesting article on the dangers of “deering while driving.” It got me thinking about how humans handle problems.
Apparently, there are 1.5 million car-deer collisions annually. The magazine states that the crashes kill some 150 people. These accidents aren’t healthy for the deer, either, as hardly any of them are wearing safety belts.
Here’s a surprising driving tip
The article lists three ways to avoid an unwanted wildlife encounter:
1) Stay alert. Deer are the most active at dawn and dusk.
2) Deer travel in herds. If you see one animal, there are probably many more nearby.
The third piece of advice is rather surprising:
3) Don’t veer for deer. Experts say that swerving is much more dangerous than hitting the animal. Veering could easily introduce oncoming traffic or an unforgiving bridge abutment into the equation.
Have you ever noticed that when a photographer says, “Smile!” that people in the photograph look a little fake?
Smiling, although natural, can be complicated. That’s probably why we don’t do it more often, even when we’re being photographed.
But there are other reasons people don’t smile. The list is extensive and includes, insecurity, lack of self-awareness, discomfort, low self-esteem, fatigue, and unhappiness.
Once in a while, I’ll accidentally catch a glimpse of my resting face when I use the reverse lens on my cell phone to do a selfie. Us self-promoters do a lot of selfies.
There are over 500,000 words in the English language, but some words are more important than others.
Language can motivate, inspire, and also depress, so the power of words cannot be underestimated.
As the author of many books on communication and a veteran public speaker, I’ve identified what I think are the most important fifteen words you can ever use with another person.
And since words are usually used in phrases or sentences, I’ll give you the five most powerful words, then the four most powerful, followed by the three most powerful, the two most powerful words, and finally the single most important word you can ever use with another person.
Peter Falk, who played one of television’s greatest characters, passed away last week, but not before giving salespeople one of the greatest closing techniques of all time.
Falk played Lt. Columbo, a bumbling police detective so unusual, he didn’t need a first name. Columbo was a true original, a slow-moving, hunched over man wearing a rumpled raincoat and carrying a stogie.
Columbo never seemed to know which way was up—until he solved the crime, usually by tricking the perpetrator into talking too much.
Professional speakers get tons of feedback.
MAC green purple speak 300 dpi crpd We may get formally evaluated more than almost any profession. Conference chairpersons, meeting planners and Human Resource executives love to collect exit evaluations after every program. This data is then analyzed and computed before it is shared with all concerned.
People who make presentations are like human targets.
It’s so incredibly easy to sit in the audience and criticize another person’s speech or presentation. Critics and other types of Monday morning quarterbacks sometimes offer useful information, but don’t ever let them get you down or keep you from doing your thing.
As Teddy Roosevelt said: It’s not the critic who counts. The credit belongs to the person who is actually in the arena.
5 Cool Ideas for Dealing With Critics
When I was young, I toured the country in a rock band. Although our band was popular, we endured the wrath of critics. It seems that everyone has an opinion on music so I experienced critics in that worked in the media, critics in our audiences and even critics in my neighborhood. As a professional speaker and published author, critics are still in my life. Here are 5 Cool Ideas for dealing with critics. [Excerpt from my e-book, 5 Cool Ideas for Succeeding at Work.]
1. Patterned criticism can be more valuable than isolated criticism.