One of the best ways to grow your business is to take better care of your existing customers. By “watching the exits,” you can use existin

Even pop band need to deliver customer service. In a recent interview, Chris Martin, lead singer of the Grammy award-winning British ro

It's fun finding humor in the little moments. A help desk person wanted to put me on hold, so I asked her what kind of music there would b

When you remember someone's name, that person almost always thinks better of you. Dale Carnegie said that a person’s name is his or her...