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Customer service is the easiest and least expensive way to keep your business profitable.
Did you know that it costs five times as much to attract a new customer, than to keep an existing one? Tweet This
The first rule of any business should be to retain customers and thereby avoid customer acquisition costs.
Yet, most companies focus more on customer acquisition than on retention.
Truth: Providing excellent customer service is the easiest and least expensive way to be successful.
Here are some quick tips you can put to use right away.
2. Etiquette matters.
We may live in a world where Casual Friday is every day, but that doesn’t mean we should stop saying, “please” or “thank you” or “you’re welcome.”
3. Everything is a presentation.
Think of customer service as your own TV show. I believe it was Thomas Jefferson who said, “Always act as if you’re on television.”
4. Forget that nonsense about people not judging.
Customers and others are judging us all the time.
5. Keep learning.
Become a student of all things related to customer service, such as body language, psychology, and the art of persuasion. More on persuasion in this short blog post.
Let’s help more people improve their customer service
Please Comment, Like, and Share the above links and I hope to see you soon!
For more tips on providing amazing customer service, check out this article on Disney’s seven secrets for service.
Use the comment section below to share your biggest pet peeve when it comes to customer service.