It’s always a good time to say “thank you.” Gratitude is such an important message for those we care about in business and in our personal lives. Here are a few reasons to say thank you: It’s the right thing to do The other person feels better You feel better A proper “thank you” can […]
Every business has a customer service problem.
I’ve yet to work with a client who didn’t need help improving their service model.
In many cases, the people providing the customer service are the last to become aware of the problem because they are used to the way things are. A good consultant can spot such problems almost immediately.
It’s cheaper to keep customers than to find new ones
So you need to hire a keynote speaker? Your conference, trade show or corporate events are big deals. So much time, energy, and money will be spent entertaining and educating your audience. And now, your reputation is staked on the success of the keynote speaker you select, wow. Hiring the right keynote speaker is challenging […]