I often joke during performances that “almost everyone has a dad.” Whether you have a good relationship with dear ol’ dad is another issue. Family members can really put your communication skills to the test. Something about long-standing relationships often has us reading old scripts. The result? Even a simple family dinner can be very […]
Most of you are probably familiar with the classic public speaking adage to “Know your audience.” This is great advice for salespeople, too. The idea, of course, is that when a speaker or salesperson is familiar with the person(s) on the other side of the table, the person speaking can address that person’s needs. That […]
The telephone–our oldest selling tool is still a good way to get the job done. The very first telephone call was a harbinger of things to come. Most everyone knows that Alexander Graham Bell invented the telephone, but you may not know that his first words on the instrument were to his assistant, Thomas A. […]
England swings like a pendulum do, Bobbies on bicycles two-by-two Westminster Abbey, the tower of Big Ben The rosy red cheeks of the little children. -Roger Miller, England Swings My childhood was steeped in London pop culture. Roger Miller sang about a swinging England. Benny Hill and Monty Python charmed us with their quirky […]
They don’t teach it at colleges or universities. They don’t teach it at most companies. Few businesses purposely teach it. Most people learn to be professional by trial-and-error. Tweet This Here are some tips for being professional. The late, Joe Gilliam, one of my early mentors, said that “professionals constantly need to take in good information.” […]
Want to win an easy couple of bucks?
Introduce the term “Daylight Savings Time” into a friendly discussion. Then, ask “Wait a minute–is the proper term, ‘Daylight Savings Time’ or ‘Daylight Saving Time?’
Most people feel the term flows better with the extra “s,” so be prepared to take the opposing view in a friendly wager. Try not to be too smug when you collect. Heehee.
The official spelling is Daylight Saving Time, not Daylight SavingS Time.
“Saving” is used here as a verbal adjective or a participle because it modifies “time.” The term Daylight Saving Time would be more grammatically correct as “daylight-saving time.”
Dear Prospective Client/Sales Manager– I listened carefully when you explained what was happening at your business. I’ve created a “punch list” of things I can do for your team, if you think we’re a good fit. Simply print out this email and put a check mark next to the line items that appeal to you: __ […]
Was he “the greatest?” People are saying nice things about Muhammad Ali these days. When the boxer died in 2016 at age 74, almost every epitaph referred to him as “the greatest.” It’s instructional to note that Ali had referred to himself as “the greatest” for decades. A master at self-promotion, Ali used the catch phrase to […]
There are over 500,000 words in the English language, but some words are more important than others.
Language can motivate, inspire, and also depress, so the power of words cannot be underestimated.
As the author of many books on communication and a veteran public speaker, I’ve identified what I think are the most important fifteen words you can ever use with another person.
And since words are usually used in phrases or sentences, I’ll give you the five most powerful words, then the four most powerful, followed by the three most powerful, the two most powerful words, and finally the single most important word you can ever use with another person.
The idea of course, is that it’s okay to interrupt as long as you apologize first.
You might say, for example, “Excuse me. I’m sorry to interrupt, but if I wanted to quickly say ‘hello.'”
One must also practice good judgment when it comes to deciding to stay in the conversation or move along quickly.
It helps to have a feel for the type of conversation you are interrupting. If it’s a private confab, you should move along quickly or perhaps wait for a better time to insert yourself into the situation.
Our society has become more casual in the last decade, right?
The examples are numerous:
/Written and verbal language structure has been compromised. Spelling isn’t as important; auto-correct or bust! Complete sentences are a thing of the 🙂
/Formalities are mostly extraneous. Few people address others by “Mr.” or “Ms.” Information overload causes many of us to not bother responding to email. RSVP deadlines are a joke.
/Causal Friday has become Casual Every Day
But a gentleman is still a gentleman
Recently, I ran across a bit of prose that addresses a concept that should never flex and never change–the definition of a true gentleman. I’ve added some punctuation to the original text to make it more reader-friendly.
“I don’t know how to say ‘goodbye’ to people anymore.” My old friend, Bill Cowger, was in a predicament. Bill, not normally shy for words, was having to bid adieu to everyone he had ever met. My pal had been diagnosed with Stage 4 cancer. There is no Stage 5. I was surprised to be having […]