Everyone likes to make a good connection. I had the great pleasure of speaking in Great Britain a few weeks back. We were in Manchester, England to be precise. The video turned out pretty good, so I’m sharing it here. The talk was delivered at the RIBI Convention. RIBI stands for Rotary International in Great […]
The telephone–our oldest selling tool is still a good way to get the job done. The very first telephone call was a harbinger of things to come. Most everyone knows that Alexander Graham Bell invented the telephone, but you may not know that his first words on the instrument were to his assistant, Thomas A. […]
England swings like a pendulum do, Bobbies on bicycles two-by-two Westminster Abbey, the tower of Big Ben The rosy red cheeks of the little children. -Roger Miller, England Swings My childhood was steeped in London pop culture. Roger Miller sang about a swinging England. Benny Hill and Monty Python charmed us with their quirky […]
No matter how you earn a living, you are in the selling business. In fact, your ability to persuade is central to your success.
That’s why you must know how to deal with objections.
Strong selling is the life blood of every thriving organization. Yet, surprisingly few salespeople treat their vocation as a trade-craft. Effective salespeople maintain contact with their sales network. Successful salespeople view rejection as temporary. They constantly work to uncover and deal with objections. Here are 5 Cool Ideas for stronger sales. 1. Network “five deep.” […]
I was fortunate to read some really good books early in life. These classics have become a part of me because their themes resonate so deeply in my life. Popular literature is like that for a lot of us, I suppose. A book becomes a classic because it attracts attention from a multitude of […]
They don’t teach it at colleges or universities. They don’t teach it at most companies. Few businesses purposely teach it. Most people learn to be professional by trial-and-error. Tweet This Here are some tips for being professional. The late, Joe Gilliam, one of my early mentors, said that “professionals constantly need to take in good information.” […]
Anytime is a good time for resolutions. The most successful resolutions offer anticipation of reward or the avoidance of pain. Freud wrote that pleasure and pain are terrific motivators. Here are 5 Cool Ideas for New Year’s resolutions.
1. Be purposeful in everything you do.
You can become much more efficient by striving for purpose in your daily activities. Do you just eat lunch or do you enrich relationships while you eat? What purpose do those two sitcoms serve you every night? What is the purpose of eating that bag of chips? More importantly, what types of consequences await you now that you’ve indulged? Be purposeful in everything you do. Walk with purpose and people will be more likely to respect your time.
2. Resolve not to be mediocre.
Use the freshness of the new year as an excuse for avoiding mediocrity. This can be a challenging task because industry markets products and services to the lowest common denominator. Junk food is marketed to the lowest common denominator. Fast food, for example, is produced cheaply and sold cheaply. Sitcom television is geared toward the masses. The people who produce sitcoms even provide a laugh track so that you’ll know when most people laugh. Give yourself an upgrade. Resolve to distance yourself from the lowest common denominator.
Being happy seems like such a simple concept and yet, very few people are truly happy. My father reminded me of this in his letters. I read the letters in the audiobook, Dear Michael Angelo – A Father’s Life Letters to His Son, which is available at www.MichaelAngeloCaruso.com.
In one of the letters, he wrote, “As individuals, we want to be happier than other people. This is difficult since we believe them to be happier than they really are.” Here are 5 Cool Ideas for being happier.
Every business has a customer service problem.
I’ve yet to work with a client who didn’t need help improving their service model.
In many cases, the people providing the customer service are the last to become aware of the problem because they are used to the way things are. A good consultant can spot such problems almost immediately.
It’s cheaper to keep customers than to find new ones
I’m speaking in Jamaica and brought some reading material on the trip.
My September/October issue of AAA Living magazine features an interesting article on the dangers of “deering while driving.” It got me thinking about how humans handle problems.
Apparently, there are 1.5 million car-deer collisions annually. The magazine states that the crashes kill some 150 people. These accidents aren’t healthy for the deer, either, as hardly any of them are wearing safety belts.
Here’s a surprising driving tip
The article lists three ways to avoid an unwanted wildlife encounter:
1) Stay alert. Deer are the most active at dawn and dusk.
2) Deer travel in herds. If you see one animal, there are probably many more nearby.
The third piece of advice is rather surprising:
3) Don’t veer for deer. Experts say that swerving is much more dangerous than hitting the animal. Veering could easily introduce oncoming traffic or an unforgiving bridge abutment into the equation.
Mentors can make your life a lot easier. Mentors and teachers have traveled a little further down life’s road. They can tell you what to expect, give you ideas, and introduce you to other people who can help you. Here are 5 Cool Ideas for finding a mentor. 1. People will help if you […]